Privacy policy

Last updated: March 10th, 2026

This Privacy Policy explains how Ilynora ("Site", "we", "us", or "our") collects, uses, and shares your personal information when you visit our website, use our services, make a purchase from https://ilynora.com/ (the "Site"), or otherwise communicate with us regarding the Site (collectively referred to as the "Services").

For the purpose of this Privacy Policy, the terms "you" and "your" refer to you as the user of our Services. This includes customers, website visitors, or any other individuals whose personal information we collect in accordance with this policy.

We encourage you to read this Privacy Policy carefully. By accessing or using any part of our Services, you acknowledge and agree to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. If you do not agree with the terms described here, you should not access or use our Services.

Changes to This Privacy Policy

Ilynora may update or modify this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, legal obligations, or regulatory updates.

When updates are made, the revised version of the Privacy Policy will be published on this website, and the “Last updated” date will be revised accordingly. Where required by applicable law, we may also take additional steps to inform users about significant changes to this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

How We Collect and Use Your Personal Information

To deliver and maintain our Services, Ilynora collects personal information about you from several different sources, as outlined below. The type of information we gather and how it is used may vary depending on how you interact with us, such as when you visit our website, make a purchase, or communicate with our support team.

In addition to the specific purposes described below, we may use the information we collect to communicate with you, operate and improve our Services, fulfill legal or regulatory requirements, enforce our Terms of Service, and safeguard the integrity of our Services, our rights, and the rights of our users and partners.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our website and Services. When we refer to “personal information”, we mean any information that identifies you, relates to you, describes you, or could reasonably be linked to you as an individual.

The categories and specific types of personal information we may collect are outlined in the sections below and may vary depending on your interaction with our Site, such as browsing, making a purchase, or contacting our support team.

Information We Collect Directly from You

Personal information that you voluntarily provide to Ilynora through our Services may include the following:

Contact information, such as your name, address, phone number, and email address.

Order details, including your name, billing address, shipping address, payment confirmation, email address, and phone number associated with a purchase.

Account information, such as your username, password, security questions, and other details used to maintain the security of your account.

Customer support information, which may include any information you choose to share when communicating with our support team, for example when submitting inquiries or messages through our Services.

Certain features of our Services may require you to provide specific personal information in order to function properly. You may choose not to provide this information; however, doing so may limit or prevent your ability to access or use certain features of the Services.

Information We Automatically Collect About Your Use of the Services

We may automatically gather certain information regarding how you interact with our Services (commonly referred to as “Usage Data”).

This information may be collected through technologies such as cookies, tracking pixels, and similar technologies (“Cookies”). Usage Data may include details about how you access and use our website or your account, including information about your device, browser type, network connection, IP address, and other technical data related to your interaction with our Services.

This data helps us better understand how our website is used and allows us to improve the performance, functionality, and user experience of our Services.

Information We Receive from Third Parties

In some cases, Ilynora may receive personal information about you from third parties. This may include vendors, partners, and service providers that collect or process information on our behalf, including for example:

Service providers that support our website and operations, such as Shopify, which helps power and maintain our online store and related services.

Payment processing providers, who collect and process payment-related details (such as bank account information, credit or debit card details, and billing address) in order to complete transactions, fulfill orders, and provide the products or services you have requested as part of our contractual obligations to you.

Additionally, when you visit our website, open or click on emails from us, or interact with our Services or advertisements, we - or trusted third parties working with us - may automatically collect certain information through tracking technologies. These may include pixels, web beacons, software development kits (SDKs), third-party libraries, and cookies.

Any personal information obtained from third parties will be handled and protected in accordance with this Privacy Policy. For more details, please refer to the section below titled “Third-Party Websites and Links.”

How We Use Your Personal Information

Providing Our Products and Services

We use your personal information to deliver and manage the Services you request from Ilynora and to fulfill our contractual obligations to you. This includes processing payments, fulfilling orders, arranging shipping, and managing returns or exchanges.

We may also use your information to send notifications related to your account, purchases, or other transactions, as well as to create, maintain, and manage your customer account and provide features associated with it.

To improve your shopping experience, Shopify may help connect your account with additional Shopify services that you may choose to use. In such cases, Shopify will process your personal information in accordance with its own Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes. This may include sending marketing communications via email, text message, or postal mail, as well as displaying advertisements for products or services.

Your information may also be used to personalize your experience with our Services and to tailor advertising both on our website and on other platforms or websites.

Security and Fraud Prevention

Personal information may be used to detect, investigate, and prevent fraudulent, illegal, or harmful activities.

If you create an account with Ilynora, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or other login information with anyone. If you believe that your account security has been compromised, please contact us immediately.

Communication and Service Improvement

We use personal information to communicate with you, respond to inquiries, and provide customer support. Your information also helps us evaluate, improve, and develop our Services.

These activities are carried out in our legitimate interest to maintain effective communication with our users, deliver reliable services, and support our ongoing business operations.

Cookies and Tracking Technologies

Like many websites, Ilynora uses cookies and similar tracking technologies on our website. Cookies help us operate, improve, and personalize your experience when using our Services.

For detailed information about the cookies used in connection with Shopify-powered stores, please refer to: https://www.shopify.com/legal/cookies

We use cookies and similar technologies for several purposes, including:

Ensuring the proper functionality and performance of our website
Remembering your preferences and actions on the Site
Analyzing how visitors interact with our Services in order to improve performance and usability
Supporting marketing and advertising activities

These technologies allow us to better understand how users engage with our website so we can administer, optimize, and improve the overall experience.

In some cases, we may allow trusted third-party partners or service providers to use cookies or similar technologies on our Site. This helps us deliver more relevant services, products, and advertisements both on our website and across other platforms.

Most web browsers automatically accept cookies by default. However, you can choose to modify your browser settings to remove or block cookies through your browser controls. Please note that disabling or blocking cookies may affect your experience on the website and could cause certain features or services to function improperly or become unavailable.

Additionally, blocking cookies may not fully prevent how information is shared with third parties, including our advertising or analytics partners.

How We Share and Disclose Personal Information

In certain circumstances, Ilynora may share or disclose your personal information with third parties when necessary to provide our Services, fulfill contractual obligations, comply with legal requirements, or pursue legitimate business interests, in accordance with this Privacy Policy. Such situations may include the following:

Service providers and vendors
We may share information with trusted vendors or third-party providers that perform services on our behalf. These services may include website hosting, IT support, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping services.

Business and marketing partners
We may share personal information with business partners or marketing platforms that assist us in providing services, improving our offerings, or delivering relevant advertising. These partners will process your information according to their own privacy policies.

When you request or consent to disclosure
Your personal information may be shared with third parties when you request such disclosure or give consent. This may occur, for example, when arranging shipping for your purchases or when using integrations such as social media widgets or third-party login services.

Affiliates and corporate entities
We may share personal information within our affiliated companies or corporate group when necessary to support our legitimate interest in operating and managing our business effectively.

Legal obligations and business transactions
We may disclose personal information when required by law or legal process, such as responding to subpoenas, court orders, or similar legal requests. Information may also be shared in connection with business transactions such as mergers, acquisitions, restructuring, or bankruptcy proceedings. In addition, disclosure may occur when necessary to enforce our Terms of Service or to protect the rights, property, and safety of our Services, our users, or others.

We may disclose certain categories of personal information, including sensitive personal information where applicable, for the purposes described above and in the sections “How We Collect and Use Your Personal Information” and “How We Share and Disclose Personal Information.”

Category	Categories of Recipients
• Identifiers such as basic contact details and certain order and account information
• Commercial information such as order information, shopping information and customer support information
• Internet or other similar network activity, such as Usage Data
• Geolocation data such as locations determined by an IP address or other technical measures	• Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
• Business and marketing partners
• Affiliates

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third-Party Websites and External Links

Our website may contain links to external websites or online platforms operated by third parties. These websites are not owned, managed, or controlled by Ilynora.

If you choose to visit any third-party website through links provided on our Site, we recommend reviewing their privacy policies, security practices, and terms of use before sharing any personal information.

Ilynora does not control and is not responsible for the privacy practices, security measures, or the accuracy, completeness, or reliability of the content available on third-party websites.

Please also be aware that information you choose to share in public or semi-public spaces - such as social media platforms or community forums - may be visible to other users of those platforms or services. Once shared in these environments, such information may be used by other parties according to their own policies and practices.

The presence of links to third-party websites on our Site does not imply that Ilynora endorses, sponsors, or approves of those websites, their content, or their operators, unless explicitly stated within our Services.

Children’s Privacy

The Services provided by Ilynora are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of 16.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the contact details listed below. Upon verification, we will take appropriate steps to remove such information from our records.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share (as defined under applicable data protection laws) the personal information of individuals under the age of 16.

Data Security and Information Retention

Ilynora takes reasonable measures to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is completely secure, and therefore we cannot guarantee absolute security.

Additionally, information transmitted to us may not always be fully secure while in transit. For this reason, we recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

Data Retention

The length of time we retain your personal information depends on several factors. These may include whether the information is required to maintain your account, provide our Services, comply with legal or regulatory obligations, resolve disputes, or enforce applicable agreements and policies.

We retain personal information only for as long as it is necessary for these purposes or as required by applicable laws.

Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may vary by jurisdiction and may only apply in specific circumstances. In some cases, we may decline a request where permitted by law.

Your rights may include the following:

Right of Access
You may have the right to request access to the personal information we hold about you, including information about how your data is collected, used, and shared.

Right to Deletion
You may request that we delete personal information we have collected or stored about you, subject to certain legal or contractual obligations.

Right to Correction
You may request that we correct or update any inaccurate or incomplete personal information we maintain about you.

Right to Data Portability
In certain situations, you may request a copy of the personal information we hold about you and ask that it be transferred to another organization or service provider.

Right to Restrict Processing
You may request that we limit or temporarily stop processing your personal information under certain circumstances.

Right to Withdraw Consent
Where the processing of your personal information is based on your consent, you have the right to withdraw that consent at any time.

Right to Appeal
If we decline your request to exercise any of your privacy rights, you may have the right to appeal that decision by responding directly to our notice.

Managing Communication Preferences
If you have subscribed to marketing communications, you may opt out at any time by clicking the unsubscribe link included in our emails. Even if you opt out of marketing messages, we may still send important non-promotional communications related to your account, orders, or customer support inquiries.

You may exercise your rights by contacting us using the contact details provided below or through the options available on our website where applicable.

To process your request, we may need to verify your identity. This may require collecting certain information such as your email address or account details.

Where permitted by law, you may also designate an authorized agent to submit a request on your behalf. In such cases, we may require proof that the agent has permission to act for you and may also request identity verification directly from you.

We will respond to all valid requests within the timeframes required under applicable data protection laws.

Complaints and Data Protection Concerns

If you have any concerns or complaints about how Ilynora handles or processes your personal information, you may contact us using the contact details provided below.

We will review and respond to your complaint as promptly as possible.

If you are not satisfied with our response, you may have the right - depending on your location and applicable data protection laws - to escalate your complaint by contacting your local data protection authority or supervisory authority responsible for privacy and data protection matters.

You may also contact us again using the contact details below if you wish to appeal our response or request further review of your complaint.

International Data Transfers

Please note that your personal information may be transferred to, stored, or processed in countries outside the country in which you reside. Your personal information may also be processed by employees, service providers, or trusted partners operating in other jurisdictions.

Where personal information is transferred outside of the European Economic Area (EEA) or the United Kingdom, Ilynora ensures that appropriate safeguards are in place to protect your data. These safeguards may include reliance on recognized legal transfer mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs) or equivalent contractual protections approved by relevant UK authorities, unless the destination country has been officially recognized as providing an adequate level of data protection.

Contact Information

For questions about our Privacy Policy or how our data is handled, please contact us:

Email: support@ilynora.com

Phone: +46720470102

Customer Service: Monday to Friday | 9:00 AM - 5:00 PM (GMT+00:00 Greenwich Mean Time)

Saturday & Sunday | Closed

We aim to respond to your inquiries within 24 hours during our customer service hours.

Thank you for shopping with ILYNORA.

Contact us here!